Tenants frustrated as Canada Post suspends postal service at Calgary-Calgary apartment complex

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Residents of an apartment complex in southwest Calgary are expressing concern after Canada Post suspended the building’s postal service.

According to tenants of the Belford House building just off 17 Avenue SW, mail delivery suddenly stopped at the complex two months ago.

“The mail has stopped arriving,” tenant and property manager Donna Young told Global News. “Then tenants called me and asked me where the mail was? “

Canada Post said mail delivery was put on hold at the building due to security concerns.

However, tenants in the building told Global News that they had not received any notification of the shutdown.

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Young said Canada Post told him the security concerns centered on people sleeping in the building’s lobby – which is keylessly accessible – as well as harassment of the delivery man from some tenants.

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Canada Post did not respond to Global News questions regarding resident notification or the specific incidents that resulted in mail delivery being suspended.

“We take these situations very seriously, that is, the temporary halt in mail delivery and the well-being of our employees. Our goal is always to find a solution as quickly as possible to these situations, ”Canada Post said in a statement. “It is our responsibility to ensure that our employees, who visit hundreds of addresses every day, can deliver mail and packages safely. “

According to Canada Post, work is underway with property management to resolve security concerns so that postal service can resume.

In the meantime, tenants of the building can pick up their mail at the Canada Post depot near the Chinook Center.

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Young said this creates problems for tenants as half of those living in the 44-unit complex are supplemented by the Calgary Housing Company and do not drive.

“They are all upset,” she said. “Some of them get checks every month to pay their rent and they can’t pay their rent because they have to drive half an hour to pick up their mail.”

Work is now underway to improve conditions in the building, including better lighting in the hallways, in hopes of restoring postal service as soon as possible.

© 2021 Global News, a division of Corus Entertainment Inc.


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