States to rank on service delivery


The Center has launched state-level consultations on its proposal to promote ease of living alongside ease of doing business, suggesting 94 metrics by which to judge state performance, according to government officials.

Among the parameters suggested by officials of the Directorate for the Promotion of Industry and Internal Trade (DPIIT) are a one-stop shop and timed delivery for obtaining electricity, water and gas, driver’s license and death and marriage certificates, notorious services. for bureaucratic delays.

Mint reviewed a copy of a presentation made to states last week, as the draft recommendations have yet to be finalized.

DPIIT, the nodal department for the exercise, proposed equal weighting for ‘ease of living’ and ‘ease of doing business’ for the rankings.

However, some states objected to the move, first made in the budget proposals, saying they wanted to start with a lower weighting for the ease of living ranking that has yet to be introduced.

“We need to make people aware of ease of living, who will be survey respondents aware of this. Therefore, it will be better if the Center accepts a lower weighting of living comfort this time around and gradually increases it,” a state official said.

Inquiries sent to a DPIIT spokesperson on Wednesday went unanswered as of press time.

With a focus on citizens and businesses, the latest version of the Business Reform Action Plan (BRAP) may include considerations such as an online dashboard to track demands, pending and authorization on a weekly, fortnightly or monthly basis. This, in turn, would highlight the number of certificates or licenses issued and the average time it takes to obtain them. Electronic payment of utility bills such as electricity and water is among the 94 action points.

DPIIT Secretary Anurag Jain in an interview earlier this month said that the 2022 states ranking will be done on a new “BRAP Plus” framework.

The proposed BRAP is expected to have 263 action points for the ease of doing business and 94 action points for the ease of living, or 357 action points. The ease of living includes 11 areas of reform: an online one-stop-shop system, transport, the job exchange, the ease of obtaining certificates, utility permits, the cooking gas cylinder or the connection by pipe, access to the public distribution system, health care, land administration and transfer of land and property.

DPIIT also offered a one-stop portal for property registration, birth certificate, death certificate, health card, income certificate, driver’s license and utility permits. As part of the ease of doing business, he proposed additional reforms regarding the management of biomedical waste.

The ranking methodology will have three aspects: user survey by DPIIT, uploading of evidence to the website by states, and uploading of user data by states. States will be required to submit evidence, assess and upload user data between September 1 and October 2022. While the draft rankings are expected to be released between January 1 and January 10 next year, positions finals will be announced on January 26.

Union Finance Minister Nirmala Sitharaman announced in her budget speech earlier this month the launch of the next phase of Ease of Doing Business EODB 2.0 and Ease of Living.

She said this phase would be guided by the active participation of States, the digitization of manual processes and interventions, the integration of central and State systems through IT bridges, access to a single point for all services citizen-centric, standardization and removal of overlapping conformity.

States and the Center have removed more than 25,000 compliances, and another 3,000 compliances are being reviewed for reduction this year.

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